Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy (“Policy”) governs all refunds, cancellations, and related transactions made by clients (“Client,” “Customer,” “You,” or “User”) of Business Facilitation Center (“Company,” “We,” “Us,” or “Our”).

By submitting a request, making a payment, or using any of our services on our website “shopactregistration.com”, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

Business Facilitation Center is a private consultancy firm, not affiliated with or endorsed by any government department or authority. We provide consultancy and documentation assistance services only and do not issue, approve, or guarantee any government registration, license, or certificate. All approvals are at the sole discretion of the respective government authority.

2. Scope of Services

Our consultancy covers guidance, drafting, and documentation assistance for:

  • Shops and Establishments Act Registration
  • FSSAI Registration
  • Import Export Code (IEC) Registration
  • PTEC Registration
  • PTRC Registration
  • Udyam Registration
  • Goods and Services Tax (GST) Registration
  • Registered Rent Agreement

Our responsibility is limited to application preparation, documentation, and submission support. We do not control or influence government decisions, timelines, or outcomes.

3. Payment Terms

  • All payments made to the Company represent consultancy service fees only.

  • Government fees (if applicable) are separate and must be paid directly to the respective government department or authority.

  • All charges are payable in advance before any work begins.

  • Payments are non-transferable and non-adjustable against other services.

  • The Company shall not be responsible for any additional charges imposed by banks, payment gateways, or intermediaries.

4. Cancellation Policy

4.1 Client-Initiated Cancellations

Clients may request cancellation only before commencement of work by submitting a written request to businessfacilitationcenter@gmail.com.

If the cancellation request is received before any document review or service initiation, the Company may, at its sole discretion, approve a partial refund after deducting administrative and processing costs.

Once work has commenced — including reviewing the client’s request, verifying documents, or sending requirement lists — no cancellation or refund shall be permitted.

4.2 Company-Initiated Cancellations

The Company reserves the right to cancel an order if:

  • False, misleading, or fraudulent information is submitted.

  • Payment is not received in full.

  • The client fails to provide required documents within a reasonable time.

  • The client violates the Terms and Conditions or misuses our website or services.

In such cases, no refund will be issued, and the Company may pursue appropriate legal remedies.

5. Refund Policy

5.1 General Conditions

All payments are non-refundable once service processing begins. Work initiation includes, but is not limited to:

  • Reviewing or verifying client details or documents

  • Communicating with the client regarding documentation or process

  • Preparing or drafting applications or agreements

  • Submitting or uploading information to any portal

Once any of the above steps are performed, the service is deemed initiated and no refund shall be processed.

5.2 Government or Third-Party Fees

Government fees, stamp duties, or registration charges are non-refundable once paid or processed.

If a transaction fails due to technical errors, the Company will assist in resolution but is not liable for delays or losses caused by third-party systems.

5.3 Rejection or Delay by Government Authorities

The Company does not guarantee approval of any application.
No refund shall be issued for any rejection, delay, or modification of an application by a government department, regardless of reason.

5.4 Duplicate Payment

In case of duplicate payment, the verified excess amount will be refunded to the original payment source within 10 to 15 working days.

5.5 Technical Payment Errors

If a payment transaction fails but the amount is debited, the amount will be refunded within 7 to 10 working days after verification from the payment gateway or bank.

5.6 Refund Request Made Immediately After Payment

If a client requests a refund immediately after making payment and before any consultancy activity (including communication or document review) has started, the Company may issue a partial refund.

In such cases, 30% of the total service amount will be deducted as a non-refundable administrative and acquisition cost, covering advertising, payment gateway, and operational expenses.

The remaining 70% will be refunded within 15 to 30 working days after approval.

5.7 No Refund After Service Initiation

Once we have reviewed a client’s request, assessed requirements, or sent the list of documents or steps, the service is deemed initiated.
From that point, no refund will be issued, even if:

  • The client does not provide required documents.

  • The client withdraws or loses interest.

  • The client remains unresponsive or discontinues communication.

  • The client later discovers the service is available directly on a government portal.

It is the client’s sole responsibility to research service availability and cost before placing an order or making payment.

6. No Refund in Certain Situations

No refund shall be applicable where:

  • The client provides false, incomplete, or misleading information.

  • The client changes service requirements after initiation.

  • The client fails to provide required documents within the specified time.

  • Government policies, forms, or systems change mid-process.

  • Part of the service has already been delivered or partially completed.

  • The delay or issue arises due to external systems or client negligence.

7. Modification, Delay, or Non-Delivery

The Company shall not be responsible for delays, non-delivery, or modifications caused by:

  • Government portal downtime or system errors

  • Changes in laws, forms, or procedures

  • Technical glitches, network failures, or force majeure events

  • Client delay in providing information or documents

No refund shall be issued in such cases; however, services will resume once conditions permit.

8. Refund Process and Timeline

  • All refund requests must be sent in writing to businessfacilitationcenter@gmail.com, clearly mentioning order details, payment reference, and reason for the request.

  • If approved, refunds will be processed within 15 to 30 working days to the original source of payment.

  • The Company shall not be responsible for delays caused by payment gateways, banks, or intermediaries.

  • Refunds, where applicable, are always subject to Company review and written approval.

9. Limitation of Liability

Business Facilitation Center shall not be liable for:

  • Any rejection, delay, or decision made by government departments.

  • Losses due to incomplete, incorrect, or delayed information provided by the client.

  • Indirect, incidental, or consequential damages, including loss of business or opportunity.

  • Technical or network issues beyond its control.

The maximum liability of Business Facilitation Center, if any, shall be limited to the consultancy fee paid by the client for the specific service.

10. Dispute Resolution and Jurisdiction

All disputes arising under or in connection with this Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

11. Policy Amendments

Business Facilitation Center reserves the right to modify or update this Policy at any time without prior notice.

The latest version will always be available on our official website. Continued use of our services constitutes acceptance of the updated Policy.

12. Contact Information

For any refund or cancellation inquiries, please contact:

Business Facilitation Center
Email: businessfacilitationcenter@gmail.com

Effective Date: November 15, 2025